1. Feature Requests
  2. Questions
0
Under review

I paid yesterday but still haven't been upgraded.

contact123 7 years ago • updated by Refollow 6 years ago • 2

Can I please have my account updated? Thank you.

Answer

Answer
Under review
Refollow 6 years ago

Hi ansonamac -- Thanks for taking time to post! We checked and it looks like your upgrade went through yesterday. We've added a week to your expiration, for your trouble.

Good luck and let us know if you encounter any further issues.

ansonamac 6 years ago

Yes, I am experiencing the same issue.

I initially opted in with the Free Trial and after checking the Apps capabilities, I subscribed with the $20 PRO subscription less than an hour later

Day 2 of subscribing, and I am still unable to use the App
... have sent a 2nd email into Support
...  we shall see ! :-)

Answer
Under review
Refollow 6 years ago

Hi ansonamac -- Thanks for taking time to post! We checked and it looks like your upgrade went through yesterday. We've added a week to your expiration, for your trouble.

Good luck and let us know if you encounter any further issues.

Customer support service by UserEcho